IFFA Training Academy - Store Manager Leadership Development. A Discussion of Growth and Improvement.

Tom Bandy and Mason Cowan will lead a discussion of best practices, tips, and common sense that top independent chain operators promote to maximize staff retention, team building, customer experience, improved operations, and optimal financial performance. The discussion will describe store manager leadership development. They will focus on the core development areas that include the good stuff. Getting to know your staff, setting expectations, praise, coaching, and tracking. Establishing regular plans, and scheduling weekly and monthly reviews. Utilizing scorecards and establishing controls to manage age, shrink, and profits.

Recent managers who accomplished their store manager certification in the IFFA 2024 program will share their accomplishments and recent store results.

PRESENTERS:

Tom Bandy - As a self-taught data analyst and entrepreneur, Tom has learned from his adventures, setbacks, and ongoing work with convenience operators. His experience with operations improvement uses analytics, accountability, and teamwork.  Today, his C-Store work involves direct interaction with leading companies, helping to build leadership to improve operations. 

Mason Cowan – Chief Customer Officer. Focusing on convenience operations, Mason addresses data integration, analytics, and store manager priorities to help maximize store operations. His expertise includes loyalty, branding, culture, tobacco, and leadership development.